BCS Professional Certificate in SIAM™
Service Integration and Management (SIAM™) is a holistic framework used to manage multiple service providers with the aim to fully integrate all systems and therefore present a unified service delivery to the customer.
This certificate provides more advanced coverage to SIAM™ terminology and principles than the BCS EXIN Foundation Certificate in SIAM™. Achieving this Professional level certification confirms that an individual can perform activities in all four stages of the SIAM roadmap.
Who is it for?
- Individuals with a need to implement system unification in an organisation. This could be in service delivery, change management, process management or project and program management.
- Middle and senior managers, consultants or business/solution architects looking at advising or sponsoring systems integration.
Entry requirements
There is not a requirement to do the BCS EXIN Foundation Certificate in SIAM ™ before this, but it is recommended.
What will I learn?
Develop your knowledge, understanding and application of:
- The SIAM process and how it can improve your organisation’s customer interactions.
- Creating a comprehensive four-stage framework using SIAM that manages costs whilst increasing systems performance, flexibility and efficiency from existing and new vendors.
Using SIAM, how to improve governance and control of suppliers, services and optimising value.
What format is the exam?
- 90 minutes ‘closed book’.
- Pass mark is 65% (26/40)
This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications Wales, CCEA Regulation or SQA.
