BCS EXIN Foundation Certificate in SIAM™
Service Integration and Management (SIAM™) is a holistic framework used to manage multiple service providers with the aim to fully integrate all systems and therefore present a unified service delivery to the customer.
This certificate provides professionals with an entry/foundation level introduction to SIAM™ terminology and main principles.
Who is it for?
- Individuals with an interest in (or a need to implement) system unification in an organisation. This could be in service delivery, change management, process management or project and program management.
- Middle and senior managers, consultants or business/solution architects looking at advising or sponsoring systems integration.
Entry requirements
There are no entry requirements for this certification.
What will I learn?
Develop your knowledge, understanding and application of:
- The SIAM™ process and how it can improve your organisation’s customer interactions.
- Creating a framework using SIAM™ that manages costs whilst increasing systems performance, flexibility and efficiency from existing and new vendors.
- Using SIAM™, how to improve governance and control of suppliers, services and optimising value.
The syllabus includes training objectives, details of modules and learning hours, plus a recommended reading list:
What format is the exam?
- One hour ‘closed book’.
- Pass mark is 65% (26/40)
This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications Wales, CCEA Regulation or SQA.
