Use of cookies
Some of our web pages use cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
When you access our website or login to our secure area we send you an encrypted session cookie. A session cookie is a temporary cookie that only remains in the cookie file of your browser until you leave the site. This cookie is used to validate your access to different parts of the site.
Disabling/ enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to login to the website if cookies are disabled. You can also manually remove cookies from your system. For more information on disabling and enabling cookies you should search for or lookup 'cookies' in your operating system documentation.
Transparency - our use of cookies
Cookies set by us
When you access our website or login to our secure area we send you an encrypted session cookie. A session cookie is a temporary cookie that only remains in the cookie file of your browser until you leave the site. This cookie is used to validate your access to different parts of the site.
| Name of cookie | Expiry | Data stored | Purpose |
|---|---|---|---|
| WAMUSER | End of session | Encrypted session ID | Created after login. Used to validate your authenticated session throughout our secure online services. |
| ASP.NET_SessionId | End of session | Encrypted session state data | Created whenever you access one of our online applications. Used to store state information for the application as it is used. |
| ASP.NET.ApplicationCookie | End of session | Encrypted session data | Used by some of our applications to contain session specific information. |
| RequestVerificationToken | End of session | Encrypted session ID | Created on login and used to validate your authenticated session throughout our secure online services. |
| bcs_cookie | 12 months | Flag that is either not present, or has the value 'set' | A flag that indicates an active login / sign in. |
| bcsSignin | No expiry | Contains hashed username and user id for the logged in user | Used for login. |
Third party cookies
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyse how people use our site.
| Name of cookie | Expiry | Data stored | Purpose |
|---|---|---|---|
| __utma | 2 years from set / update | Google Analytics Unique ID number | Tracking data for Google Analytics. Helps work out unique visitor numbers. |
| __utmb | 30 minutes from set / update | Google Analytics Unique ID number | Tracking data for Google Analytics. Helps work out visitor session length. |
| __utmbc | End of session | Google Analytics Unique ID number | Tracking data for Google Analytics. Helps work out visitor session length and whether a session has expired. |
| __utmz | 6 months from set / update | Google Analytics Unique ID tracking numbers | Tracking data for Google Analytics. Used to work out referrals from other domains. |
| _cfduid | 9 months | Unique id for website visitors | Cloudflare cookie, used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. |
| _ai_session | 30 minutes | Value created to identify unique sessions | Tracking data for Microsoft Application Insights. Helps work out visitor session length and whether a session has expired. |
| _ai_user | 9 months | Value created to identify unique users | Tracking data for Microsoft Application Insights. Helps work out unique visitor numbers. |
Hotjar
This website uses Hotjar, a behaviour analytics and user feedback service that helps us understand the behaviour of visitors to our website.
| Name of cookie | Expiry | Data stored | Purpose |
|---|---|---|---|
| _hjClosedSurveyInvites | 365 days | Hotjar unique ID number | Set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. |
| _hjDonePolls | 365 days | Hotjar unique ID number | Set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. |
| _hjMinimizedPolls | 365 days | Hotjar unique ID number | Set once a visitor minimises an On-site Survey widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. |
| _hjShownFeedbackMessage | 365 days | Hotjar unique ID number | Set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show. |
| _hjid | 365 days | Hotjar unique ID number | Set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| _hjRecordingLastActivity | Session | Hotjar unique ID number | This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). |
| _hjTLDTest | Session | Hotjar unique ID number | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. |
| _hjUserAttributesHash | Session | Hotjar unique ID number | User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. |
| _hjCachedUserAttributes | Session | Hotjar unique ID number | This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. |
| _hjLocalStorageTest | Under 100ms | Hotjar unique ID number | This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. |
| _hjIncludedInPageviewSample | 30 minutes | Hotjar unique ID number | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. |
| _hjIncludedInSessionSample | 30 minutes | Hotjar unique ID number | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit. |
| _hjAbsoluteSessionInProgress | 30 minutes | Hotjar unique ID number | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. |
HubSpot
Used to track website usage of visitors and contacts.
| Name of cookie | Expiry | Data stored | Purpose |
|---|---|---|---|
| __cfduid | 30 days | Unique ID number | Helps detect malicious visitors on the website. |
| _cfruid | End of session | Unique ID number | HubSpot’s CDN provider because of their rate limiting policies. |
| __hstc | One year | Domain, utk, initial timestamp, last timestamp, current timestamp and session number. | Tracking visitors. |
| hubspotutk | One year | Unique ID number | Keeps track of a visitor’s identity. |
| __hssc | One year | Unique ID number, timestamps and pageviews | Tracking visitors. |
| __hssrc | End of the session | Contains the value of ‘1’ when set. | To determine a new web session. |
Facebook
The website uses Facebook pixel to help analyse Facebook ads results, track conversions and remarket to website users.
| Name of cookie | Expiry | Data stored | Purpose |
|---|---|---|---|
| datr | Two years | Browser ID | Tracking data for Facebook. Used to help with security and suspicious login activity. |
| fr | One year | Browser and user unique ID | Tracking data for Facebook. Used for conversion analysis and targeted advertising. |
| sb | Two years | Facebook unique ID number | Tracking data for Facebook. Used for conversion analysis and targeted advertising. |
| wd | One week | Facebook unique ID number | Tracking data for Facebook. Used for conversion analysis and targeted advertising. |
LinkedIn
The website uses Linkedin Insight to analyse conversion tracking, website audience, and website demographics for Linkedin ad campaigns.
| Name of cookie | Expiry | Data stored | Purpose |
|---|---|---|---|
| lang | End of session | LinkedIn unique ID number | Session based cookie used for sign-in with Linkedin |
| AMCVS_* | End of session | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| _lipt | One month | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| UserMatchHistory | One month | LinkedIn unique ID number | Tracking data for LinkedIn. Used for targeted advertising |
| li_oatml | One month | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| bcookie | Two years | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| lidc | One day | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| _ga | Two years | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| utag_main | One year | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| aam_uui | One year | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
| liap | One year | LinkedIn unique ID number | Tracking data for LinkedIn. Used for conversion analysis and targeted advertising |
