A Round Table to develop recommendations on how to improve availability of services from CNI including banks.
Speakers
Gill Ringland
John Rattray
Agenda
2:30pm Coffee, networking
3:00pm Introductions, purpose of the Round Table
3:15pm Analysis of the published data from the Treasury Committee
4:00pm Q & A
4:15pm break
4:30pm Discussion at tables
5:15pm Feedback
5:45pm Next steps
6:00pm Coffee, networking
6:30pm Close
Synopsis
Our economy and society are increasingly dependent on digital systems.
BBC’s Today Programme had a short piece on 6th March - “Nine major banks and building societies operating in the UK accumulated 803 hours of tech outages in the years 2023 and 2024”.
This is equivalent to 33 days: at this level the outages are clearly impacting UK’s GDP.
The BCS (the Chartered Institute for IT) has asked government to take a lead on publishing data on the cost of IT outrages, by for instance publicising the impact of public sector outages.
It has also highlighted the characteristics of modern software, which leads to unpredictable failures of digital systems; and the extent of the impact of IT failures on the UK economy.
So we welcome the statement by Dame Meg Hillier, Treasury Committee chair. “putting the data in the public domain would encourage banks and the regulator to see if there was anything more that could be done to reduce the disruption”.
We are accepting Dame Hillier’s challenge!
Based on the published data from the nine institutions provided to the Treasury Committee, we have collated and categorized the information.
The aim is to enable an open discussion as to what could be done to reduce the disruption, by consideration of appropriate measures for the categories of failure which had the highest impact on service availability.
The event “Lessons from IT failures at 9 banks” will bring together practitioners from financial services and other CNI organisations to discuss the lessons, and make recommendations for government and CNI organisations including banks.
The discussion will be captured and a paper published on the BCS ITLF web site.
Speakers Biographies
Gill Ringland is an Emeritus Fellow of SAMI Consulting. She is a Life Fellow of the BCS, an ICL Fellow Emeritus and a Fellow of the World Academy of Art & Science.
She wrote the best seller Scenario Planning while responsible for strategy at ICL. She has over 150 publications. Resilience of Services is her 13th book, based on the work of the BCS IT Leaders Forum.
She publishes thought pieces and blogs through the BCS, Long Finance, the apf and Radix, often with Ed Steinmueller.
John Rattray is an experienced global infrastructure leader, with proven track record in delivery of Cloud Platform and Database as a Service (PaaS), Big Data (Hadoop) alongside traditional Middleware (App hosting, messaging, file transfer), Database (Oracle, SQL, MariaDB, MongoDB), Warehouse(Teradata), Servers (UNIX, Linux, Windows), Virtualisation, Mainframe and HP Non-Stop infrastructure capabilities.
Pragmatic and proven ability to deliver on service management both run and change, risk and regulatory, cost & commercial management, business change delivery and talent development.
A career Barclays man, he was Managing Director - Enterprise Infrastructure until recently.
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For overseas delegates who wish to attend the event, please note that BCS does not issue invitation letters. Photo by David Vincent
This event is brought to you by: BCS IT Leaders Forum
Information Security specialist group
IRMA (Information Risk Management and Assurance) specialist group
