In an era where digital interactions define customer relationships, effectively managing customer identities is more crucial than ever.
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Synopsis
In an era where digital interactions define customer relationships, effectively managing customer identities is more crucial than ever. This presentation will explore the essential role of Customer Identity and Access Management (CIAM) in delivering a secure, seamless, and engaging customer experience.
We will delve into the significant challenges CIAM faces, including the need to scale systems to accommodate growing user bases and the complexities of integrating CIAM with existing enterprise infrastructures. Additionally, we will unveil architectural strategies that help build a resilient CIAM solution, one that balances robust security with the demand for a frictionless and enjoyable user experience.
About the speaker
Shana Dacres, Senior Architect and Founder of ArchitectHer
Shana is an accomplished Senior Architect at the forefront of Identity and Access Management (IAM) and a recognised expert within the industry. With over 12 years of experience and a strong foundation in software development, Shana has led the technical design, delivery, and operation of large-scale IAM and Customer IAM (CIAM) solutions. Her expertise extends to designing and orchestrating custom authentication journeys with pre-emptive error scenarios, as well as tailored registration, social login, and self-service processes. She has developed solutions that integrate seamlessly with third-party services and social providers, ensuring a secure and industry-benchmarked single sign-on experience.
Shana creates high-energy, high-performing, award-winning teams that consistently deliver complex and high-quality solutions across both the public and private sectors.
Beyond her professional achievements, Shana is a passionate advocate for diversity and inclusion in technology. She is the founder of ArchitectHer, a non-profit community platform dedicated to supporting, inspiring, and motivating women in technology architecture
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This event is brought to you by: Enterprise Architecture specialist group
