AI, generative AI, large language models and chatbots have substantially impacted how IT professionals and consultants work.
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Synopsis
AI, generative AI, large language models and chatbots have substantially impacted how IT professionals and consultants work. Automating routine tasks like research, analysis, reporting and data collection has reduced billable hours and demand for contingent workforce consultants. AI tools like Microsoft Office Co-Pilot enable client self-service for general admin tasks, while AI chatbots and automated solutions commoditise basic services, pressuring fees and margins. With business processes increasingly AI-enabled, consultants must provide more innovative, strategic advice with sophisticated solutions that add value.
Consulting firms need to adapt to this AI disruption to stay competitive. They should shift focus to high-value complex problem solving and creative solutions requiring uniquely human skills. As traditional offerings are automated, new AI-enhanced offerings must be created. Consultants should embrace AI tools to augment human capabilities and efficiency. AI can improve internal operations and charging models too. While challenging, AI presents opportunities for consultants to enhance skills.
By rethinking offerings, developing AI expertise, modernising talent and billing, consultancies can leverage AI to remain relevant. Consulting firms must pivot their role from competing against AI to harnessing its power - refocusing on high-value services and fluency with AI will be key.
About the speaker
Dr Kitty Hung
Dr Kitty Hung, a BCS Fellow, has more than 23 years’ experience as a lead business and system analyst covering policing, national security, telecommunications, critical national infrastructure, defence, transportation, disruptive & emerging technologies such as IoT, Digital Twin.
Kitty is a holder of the BCS International Diploma in Business Analysis. She brings a blend of professional experience, creativity, customer focus, digital transformation, consultancy and vendor management as well as legislation and regulatory compliance experience to the IT industry and the BA professionals’ community with the ability to analyse complex problems and to translate them to requirements and present ways to solve them.
Kitty identifies customers’ most pressing digital related pain points and challenges particularly in cyber security, data science / analytics, GDPR. She is an experienced and passionate mentor, coach, volunteer and charity fundraiser to help others and to give back to the community. Kitty was born and grew up in Hong Kong. She is native in Chinese language fluent in Cantonese and Mandarin.
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