Spring School - Project Managers and Service Managers - enemies or close friends?
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Synopsis
IT Service Management projects do not just incorporate deployment of technology but change the way support organisations work, behave and think.
ITSM in today’s complex environment typically involves multiple providers, each using different process frameworks (ITIL, SAFe, etc), their own tools and do business in varying delivery models (managed service providers, “as a service” infrastructure/software, etc). Implementing service management has evolved to an art of herding cats and principles of SIAM (Service Integration & Management) are very relevant. Project Managers and IT Service Managers need to work hand in glove to ensure success in ITSM transformation.
In this webinar Praful Verma, Fellow and Chief ITSM Architect at HCL and Mohan Kewalramani, VP and Project Lead at HCL, provide their experiences, case studies and learnings assisting large global organisations successfully transform their ITSM in multiple supplier environments. This session will provide ideas that you can leverage in your service management projects.
About the speakers
Prafull Verma is a BCS Fellow, faculty member of the Shiv Nadar University in India and governing board member of the Opengroup. Prafull worked in system integration and network technologies for over 20 years, before moving to service management in the early 2000s. Prafull has published several books in all aspects of service management. He has extensive experience in small to large deployments playing several different roles from an architect to a process consultant.
Mohan Kewalramani has extensive experience in managing ITSM transformation projects across complex global multi-supplier environments, process re-engineering, & ITSM tool implementations. Mohan has also co-authored two books on building a sensible CMDB and designing sensible SLA’s.
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Other sessions you may be interested in as part of the Spring School
Project Management, Service Management and ISO/IEC 20000-1
Planning the Successful Design and Delivery of a Service
SM and PM Panel Session
This event is brought to you by: BCS Project Management SG (PROMS-G) and BCS Service Management & IT Asset Management (SM-ITAM) SG
