An award winning (ECCCSA 2017), (NTA 2019) Programme Director who has been working with many of the UK’s most admired companies for over 20 years. Shaun has a passion and subsequent reputation for building high performing, inclusive teams across multiple sectors, developing the capability and attitude to achieve real Client and Customer satisfaction.
Specialties:
Digital Transformation
Artificial Intelligence Product Management- RPA, RDA, Chat Bot, Cognitive
Contact Centre Strategy and deployment
Outsourcing– AO/ITO
Programme/Portfolio Management
Infrastructure management
Software development & support
ITIL Service & Operational Management
People Leadership – on/off shore
C Level stakeholder management
P&L management
Change management - design & deployment
Doing more than it says on the tin
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Speaker: Shaun Williamson
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Talk overview:
- Implementing a Digital Workplace across 85k users in DWP and creating new ways of working.
- The introduction of an Omni Channel end user experience using a Desktop Digital Assistant.
- Moving users to self-service and instant resolution of end user issues.
- Plans for technical support moving onto knowledge management
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Car Parking:
Free parking: The nearest car park to the Business School is the John Dalton car park underneath the Mancunian Way. The carpark is accessed south off Chester Street, M1 5GD, and is located close to the back entrance of the Business School. Drive towards the south of the car park, park up, and enter the Business School via the rear entrance between buildings 5 and 6 on the campus map. There are 12 designated disabled parking spaces. The spaces are clearly marked and have sufficient width to allow wheelchair users to get in and out of their vehicles. All of the John Dalton car park is on one level smooth surface on the ground floor.
Travel Options to the Business School:
The Business School is situated just off Oxford Road on the Manchester Campus (All Saints). The closest railway station is Manchester Oxford Road, which is 0.3 miles away. Manchester Piccadilly Railway Station is 0.9 miles away and Manchester Victoria is 2 miles. Taxis can be pre-booked through Radio Cars, who also have wheelchair accessible taxis. Their contact number is 0161 236 8033. There are taxi ranks outside each railway station and the nearest drop off point at the Business School is either Ormond Street or Cambridge Street, close to the Business School entrance. Sat Nav postcode: M15 6FH
