We will examine the root causes of other people’s ‘difficult’ behaviour, and how to respond confidently and effectively, to achieve successful outcomes.
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SPEAKERS
Richard Moxham, Managing Director, HR Team UK Ltd
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AGENDA
18:00 – Registration with tea, coffee, fruit juices and sandwich buffet
18:30 – Presentation followed by Q&A (90 minutes total)
20:00 - A networking opportunity with wine and soft drinks.
21:00 – Close by 21:00
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SYNOPSIS
We all encounter 'difficult' characters from time to time.
Modern workplaces can be high-pressured, sometimes fraught environments, which don’t always bring out the best in people…especially so in IS projects! Being on the receiving end of unreasonable behaviour – especially from a senior stakeholder – often leaves us feeling as if our only option is to say nothing (or run away!). But what’s the result of this “do nothing” approach? We might have avoided a confrontation, but our stress levels will still have gone through the roof, leaving us in a whirl of negative emotion, complaining to colleagues and unable to focus on our work.
The good news is that there is an alternative. There are techniques we can learn which will equip us with the skills and confidence to deal successfully with difficult people, whatever their position in the organisation. In this talk, we will examine the root causes of other people’s ‘difficult’ behaviour, and how to respond confidently and effectively, to achieve successful outcomes.
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SPEAKER BIOGRAPHIES
Richard Moxham, Managing Director, HR Team UK Ltd
A highly experienced learning consultant, with over 25 years’ experience of working with international corporations in the design and delivery of talent development programmes.
Richard’s particular specialism is in helping managers in IS and Finance develop the skills required to manage outsourced and offshored suppliers. Prior to moving into L&D, Richard enjoyed a successful career in sales management at executive levels, with predominantly US-owned multinationals. He is also the author of a time management book “Taming Time”, published by Capita.
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For overseas delegates who wish to attend the event please note that BCS does not issue invitation letters.
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THIS EVENT IS BROUGHT TO YOU BY:
BCS Project Management SG (PROMS-G)
Visit www.bcs.org/category/18382
