Vacancy: End Point Assessment (EPA) Delivery Manager

We are now recruiting for a EPA Delivery Manager to join our Group Operations team, in a permanent capacity, working full-time at our Swindon offices located on key transport links in the town centre.

About the role

This role is responsible for managing the end-to-end delivery of End Point Assessment and ensuring an outstanding customer experience.

The role oversees with management of both the delivery and assessment teams, ensuring maximum utilisation rates for our internal Digital End Point Assessors and adherence to quality standards.

The EPA Co-ordinator team ensure that the assessments meet the required standards, manage assessment schedules and maintain communication with training providers and stakeholders.

The role also ensures compliance with relevant qualifications standards, addresses any issues or disputes and supports continuous improvement in the assessment process.

Key responsibilities:

• Manage the full lifecycle of End Point Assessments, ensuring high-quality delivery and adherence to regulatory standards.
• Lead and coordinate a team of internal EPA Assessors, maximising utilisation rates and ensuring high-quality assessments.
• Oversee and support a team of EPA Coordinators in managing assessment schedules and logistics.
• Maintain communication with training providers, apprentices, and key stakeholders to ensure a seamless assessment process.
• Ensure compliance with relevant qualification and accreditation frameworks, including regulatory and industry standards.
• Monitor and improve assessment processes, identifying areas for efficiency and quality enhancement.
• Address and resolve any issues, disputes, or complaints arising from assessments.
• Provide training, guidance, and professional development opportunities for the EPA team to uphold best practices.
• Implement and monitor quality assurance measures, ensuring consistency and fairness in assessment outcomes.
• Report on assessment performance, resource utilization, and compliance metrics to senior leadership.
• Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director.
• All staff will live the BCS’ values and support our purpose.
• Continually looking at ways to make improvements to systems, processes, and procedures.
• The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

No recruitment agencies please.

How to apply: Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions:

(a) Your area(s) of expertise & qualifications;

(b) Describe your ideal role and career aspirations (2-3 sentences);

(c) Detail your key motivations for working in this sector (2-3 sentences);

We look forward to hearing from you!